Privacy Policy

1. INTRODUCTION

It is very important to us at Marba Studio, org no. 5593861783 , (hereinafter ""Marba Studio" or "we") to protect your personal data. We are well aware of how fundamental online privacy is for our customers and we do everything we can to make your visits to our webshop and your shopping experience as secure as possible.

The personal information you send to us at Marba Studio is only used to do what is required of us to be able to fulfill purchases and guarantee you as a customer the best possible service. We take responsibility for keeping all the personal information you send to us secure. If you would like to unsubscribe from emails sent from us, please click on the unsubscribe link in the emails you have received, or send us an email at hello@marbastudio.se and enter "Unsubscribe" in the subject line.

1.1 PERSONAL DATA

Marba Studio is the data controller for the personal data you send to us and is responsible for your personal data in accordance with the General Data Protection Regulation (GDPR).

Personal data refers to all types of information that can be directly or indirectly attributed to a living natural person. This obviously includes name, social security number, address, email address and telephone number, but also, for example, order numbers and encrypted information about various types of electronic identities, such as IP numbers, if they can be linked to natural persons.

1.2 LEGAL BASIS AND STORAGE OF PERSONAL DATA

There are several different legal grounds for us to process your personal data. It may happen that the same personal data is processed on the basis of several of these legal grounds; for example, the fulfillment of a purchase agreement , specific consent or that the data is necessary to comply with other legal obligations. This means that even if the consent that grounds the processing is revoked, the personal data may still remain for other purposes. In principle, however, we process your data only to fulfill contracts to which you are a party, such as sales contracts.

The personal data we collect is stored within the European Economic Area (EEA), but may also be transferred to and processed in a country outside the EEA. All such transfers will be in accordance with applicable law.

1.3 WHAT DATA DO WE COLLECT?

We collect personal data that you send to us, for example when you contact our customer service, place orders, perform certain actions on our website or participate in surveys and competitions. Personal data that you send to us may include, for example, contact details, date of birth and payment information . Personal data that we receive through your use of our webshop is normally cookies. In addition, we may collect certain personal data from external sources, such as credit information and address updates.

Data collected in connection with placing an order

When you purchase a product via coindereve.se we collect personal information from you in order to fulfill your order. This may include information such as name, date of birth, gender, address and other contact information. In connection with placing an order, we also collect your payment information.

Data collected during personal contact

We collect personal data from you when you contact us, for example via email, telephone and social media. Primarily, we collect the personal data that is needed to be able to answer your question or handle your case. This includes information such as name and order number. Depending on how you choose to contact us, we may also collect contact information such as email address and telephone number.

Data collected through My Account

If you register a user identity on Marba Studio, we collect your name and email address to create the login. In your account, you can then choose to provide address information.

Data collected when you subscribe to our newsletter

If you choose to subscribe to our newsletter, we collect your name and email address in order to send the newsletter.

Data collected when using our digital services

When you use our webshop, we collect information about your usage. Some of this information may be personal data, such as your IP number. We also collect information about how you navigate the service, what searches you make and what products you are interested in.

Data collected from someone other than you

When purchasing gift cards and when contacting us for various matters, it is possible that a person provides personal information about one or more other people, primarily in the form of an email address or telephone number. We assume that the person providing the information has the consent of all persons to provide this personal information.

In order to keep your personal data up to date and accurate, we supplement and update your personal data when necessary by retrieving it from private and public registers. This applies to, for example, address information and social security numbers.

1.4 CUSTOMER SERVICE

We use your personal data to provide you with service if you contact us with, for example, questions, comments or complaints. We use your name and order number to identify you and your order. We use your contact information, such as email address and telephone number, to contact you in connection with questions and matters. We may also use all other personal data that we have collected about you to handle your question or matter, depending on what is relevant in the individual case.

1.5 SENDING INFORMATION DURING ORDER PROCESSING

After you have purchased something from us, we use your personal information to send you an order confirmation, important information about the status of your order, and a delivery confirmation. Such mailings are made to the email address provided when you placed your order.

1.6 MARKETING AND PERSONALIZATION

Customer information may be used in a marketing context by Marba Studio in connection with campaigns, information via post, email and SMS.

If you have signed up for our newsletter, we use your personal data to send you the newsletter (email address) and sometimes to tailor the content of the newsletter to you (order history, usage patterns, preferences). By using this information, we can provide you with the offers that we believe will be of most interest and benefit to you.

On our website we use information about our users for so-called personalization. This means that we use the information we have collected about you and your use of our website to influence how the content on the website looks when you visit us. The customization can, for example, be that we save and display information about products you have searched for during previous visits to our website and that we display advertisements and offers that we believe are suitable for you and your wishes both on coindereve.se as well as other websites.

We also use personalization in our communication via social media and online advertising on websites other than marbastudio.se .

In some cases, we share data with our partners to help us tailor our offers and marketing to you. We enter into P2P agreements to ensure that such partners process data in accordance with applicable personal data legislation.

We use cookies to analyze usage patterns and personalize our website. You can read more about this in section 2.

1.7 DEVELOPMENT OF SERVICES AND FACILITIES

We use the information we collect about our customers to develop and improve our products and services. This applies to our digital services, where we analyze user behavior to develop how we present information, offers and how we design features. It also applies to developing our products according to customer wishes and behavior and to address deficiencies or increase IT security.

We primarily use anonymous or anonymized data at an aggregate level to conduct this type of analysis. However, we may also use personal data that we have collected where relevant.

1.8 LEGAL REQUIREMENTS

Finally, processing of your personal data may also take place in order for us to fulfill obligations under laws and regulations, for example regarding security and accounting.

1.9 STORAGE TIMES

Marba Studio follows good practice in the retail industry. We save your personal data for as long as is necessary for the purpose of the processing.

We store all personal data we collect in our customer database. In the customer database, personal data and order history are stored for two years unless you have consented to us storing your data for longer. If you specifically consent, we will store your personal data for up to two years.

If you make a complaint within two years of your last order, we will save all your information for two years.

The information you have registered there is saved in your Account as long as the user identity is active.

If you subscribe to our newsletter, your contact information will be saved as long as you choose to continue receiving the newsletter.

The same personal data can be stored in several different places for different purposes. This may mean that data that has been removed from one system because it is no longer necessary may remain in another system where it is stored with the support of, for example, consent or for another purpose where the personal data is still needed.

1.10 HOW DO WE USE YOUR PERSONAL DATA?

Marba Studio uses your personal data for the following purposes:

To create and manage your personal account at Marba Studio.
To process your orders and any returns via our online services.
To send you SMS notifications about delivery status.
To contact you in case of any problems with the delivery of your goods.
To answer your questions and inform you about new or changed services.
To perform credit checks, if necessary.
To send marketing such as newsletters and other offers.
To perform analyses so that we can offer you relevant marketing offers and information.
To confirm that you are of the minimum legal age to make online purchases.
To send you surveys that give you the opportunity to influence our offers and services.
To test and improve our systems that provide our services.
To prevent abuse or inappropriate use of our services.

1.11 DISCLOSURE OF PERSONAL DATA

Contract partners and IT suppliers

We use a number of different IT services and IT systems in our operations. In some of these, personal data is stored and processed. We care about your privacy and the security of your data in all such processing. Some systems are installed locally with us and only selected personnel have access to the data. In these cases, there is no transfer to a third party. However, some systems are cloud solutions or installed at the supplier, which means that we transfer personal data to the supplier. In these cases, the supplier is our personal data processor and processes the data on our behalf and according to our instructions.

Internal IT systems

Internally, we process personal data in our customer database, in our business and sales support systems, as well as in our customer service system and in a system for data management and database backup. These systems are designed to deliver the services we offer and to handle questions and customer care in connection with the performance of these. All of the personal data we collect may be processed in the relevant systems.

Web analytics company

We use external providers for personalization and analysis of user behavior on our websites and for user feedback. These companies process personal data as data processors on our behalf. The data in question is primarily data collected through cookies and processed at an anonymous and aggregated level.

Payment solutions and gift cards

We partially use external providers to process payments and gift cards. These providers have access to personal data in the form of names, addresses and payment information. This processing is necessary for us to be able to deliver the services you have ordered from us. Marba Studio does not own personal data consisting of payment information and does not store this type of data locally.

Contact services

We use external suppliers to provide information via SMS during order and delivery processing. These suppliers have access to personal data in the form of telephone numbers.

1.12 WHAT ARE YOUR RIGHTS?

Necessary processing of personal data and processing based on consent

Processing of personal data that is necessary for us to be able to perform a contract with you or for us to be able to comply with a legal obligation is permitted without consent. However, in order for us to be able to collect and process your personal data for any other purpose, you must consent to the processing. You consent to the processing of your personal data in connection with your use of our services on coindereve.se , in our social channels, when contacting our customer service or in our stores.

Right to receive information about what personal data we have stored about you and/or withdrawal of consent

You have the right to request information about the personal data we hold about you at any time. If your data is incorrect, incomplete or irrelevant, you can request that it be corrected or deleted. We cannot delete your data when there is a statutory storage requirement, such as accounting rules, or when there are other legitimate reasons why the data must be saved, such as unpaid debts. You can withdraw your consent to us using the data for marketing purposes at any time. You can contact us either by sending a letter to Marba Studio AB at Villagatan 22a, 114 32 Stockholm or by calling +46 709 73 33 35 or by emailing hello@marbastudio.se with the subject line "Personal data".

1.13 PROTECTION OF YOUR PERSONAL DATA

We have taken technical and organizational measures to protect your data from loss, manipulation and unauthorized access. We are constantly adapting our security measures in accordance with the progress and developments in the technical field. We take ongoing measures to comply with the principles of “data protection by design and data protection by default”. We continuously evaluate the risks of the personal data processing that takes place and take the necessary security measures to reduce the risks. To make card purchases as secure as possible, all information is sent in encrypted form. This means that the information is transmitted via a secure connection and that your personal data cannot be read by third parties. For card purchases, we work with an authorized payment agent who helps us directly check with your bank that the card is valid for purchase. Our payment agent processes your card details in accordance with the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that security is very high when processing your card details.

2. COOKIES

2.1 WHAT IS THE PURPOSE OF COOKIES?

We use cookies to improve your experience, to collect information for our marketing and to develop the website.

2.2 WHAT ARE COOKIES?

A cookie is a small text file that is stored on your computer or mobile device when you visit a website, and which can later be retrieved from your computer by the website. Cookies are used partly to make it easier to use a website by, for example, remembering your choices and settings, and partly to develop the website and analyze your behavior. Some features do not work without cookies.

2.3 HOW DO WE USE COOKIES?

User experience

We use cookies when you are logged in to our website so that you do not have to enter your username and password for each new page you visit, for example in the booking process. We also use cookies to remember what you have written in, for example, search and booking forms so that you can navigate the website without having to enter this information again each time you change pages. We use cookies to optimize the speed of the website.

Marketing

We use cookies to be able to customize offers and advertising for Marba Studio and other websites, as well as social channels based on your activity on the website regardless of whether you are logged in or not. Such cookies can, for example, be used to select target-oriented advertising or otherwise tailor the pages you see through advertising and customized content, so-called personalization. We also use cookies in competition forms and customer surveys. This way, you as a visitor do not have to get the same survey every time you visit the website.

Web Development & Statistics

We use cookies to compile anonymous, aggregated statistics that enable us to understand how visitors use our website and help us improve our website structure and content, as well as to analyze purchasing behavior and target audience analysis.

2.4 WHAT TYPES OF COOKIES DO WE USE?

Temporary cookies

In order for certain functions on coindereve.se or our other websites to function, for example that the right web pages are displayed to the right person, the website uses so-called temporary cookies. When you visit one of our websites, our web servers provide your computer with a unique ID number for the unique visit. These cookies have no expiration date and are instead temporarily stored in the user's computer's memory until the browser is closed. Thanks to this cookie, you do not have to fill in all the information again every time you, for example, back out of the booking dialog.

Permanent cookies

A persistent cookie has a specified duration, or lifetime, which determines how long it is stored on your computer or mobile device. Such cookies are stored until the lifetime expires or until you manually delete them.

2.5 THIRD PARTY COOKIES AND SUPPLIERS

Third-party cookies

A third-party cookie is a cookie that is placed on your device on our behalf by someone other than us. This occurs when we have suppliers who perform services on our behalf, such as certain analytics services or services that allow you to share our pages on social media.

Marba Studio uses third-party cookies to collect statistics in aggregated form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies.

2.6 HOW CAN YOU AS A CUSTOMER MANAGE COOKIES IN YOUR WEB BROWSER?

You can easily delete cookies from your computer or mobile device via your browser. For instructions on how to manage and delete cookies, go to the "Help" option in your browser. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all the features of our website.

3. LINKS

The website coindereve.se may contain links to other websites over which we have no control. We are not responsible for the privacy practices or the content of those websites. We provide these links to make it easier for our visitors to find more information on specific topics.

4. DISPUTES / ORD

The ODR (Online Dispute Resolution) website is an official website managed by the European Commission and is intended to help consumers and traders resolve their disputes out of court. ODR applies within the EU, with a few exceptions. In Sweden, the ARN (Allmänna Reklamations Nämnden) is the ODR body. You can reach them at:

General Complaints Board, Box 174, 101 23 Stockholm. Tel: +46 (0)8-508 860 00. Visiting address: Kungsholmstorg 5. Opening hours: 9-12, 13-15.

5. COPYRIGHT

6. CONTACT

If you have any questions or concerns about cookies or the security of our website, please contact us via email at hello@marbastudio.se.